“How does the closure, consolidation or moving of branches contribute to quality?”

Under the motto of ‘high wage costs' and encouraged by increasingly advanced information technology, more and more service providers (banks, hospitals and governments) centralise, rationalise and move their operational processes to improve efficiency. This creates a “distance” between them and the customer and decreases the quality of the service. The customer encounters longer waiting times, poor communication, complex procedures and impossible forms.

“WCS helps service suppliers to focus on the customer and to continuously improve”

Was your customer served correctly, quickly,
efficiently and agreeably today?

Service providers operate in the presence of their customers. This provides a unique opportunity to get direct feedback on their performance. World Class Services (WCS) teaches your organisation to use this by making you aware of the losses in your processes. By eliminating these losses, you can improve your performance dramatically. Less handling, reduced waiting times and fewer mistakes lead to satisfied customers and employees.

World Class Services in the Service Sector

Visualising your company processes:
“How many of your activities actually add value?”

World Class Services employs a practical method to achieve continuous improvement of the services you offer to your customers.

To become aware of your customers and what they really want.
To become aware and recognise losses in processes.
To define goals for your processes.
To visualise your current processes.
To analyse your current processes.
To improve and standardise your processes.

Business contacts

Service Sector